How to Deal with Difficult People

As a Project Manager you will run into difficult people to work with on your projects and to be an effective PM you need to master the ability to work with these people since they are part of your Project Team.

Typically these situations are best dealt with effective communication skills. I like to do the following:

1. Listen the person and their problem.
2. Restate what you heard from the other person.
3. If you are asking them a question frame the question, if they still do not understand re-frame the question.

As a last resort if the person is toxic to your project(using candor in your project), ask to have them replaced (the sooner you can do this the better).

Below is a 9 minute video on How to Deal with Difficult People at Work



More blogs about this topic:

http://www.confidencecenter.com/art12.htm

http://stress.about.com/od/relationships/ht/difficult.htm

http://www.how2dealwithdifficultpeople.com/coping-with-difficult-people