Over the years I have observed how important it is to be a leader of the pack to be an effective PM. During this same day I also attended a talk by Buck Joseph who is a professor at UW Madison. I have seen Buck speak several times over the years and I feel enlighten every time and I enjoy watching him as he works the crowd. Buck is able to make you see just how important soft skills are (don't forget to smile). From the way you dress, speak, listen, motivate people and even your mannerisms. Buck laid it out as: CHARCOAL:
Confidence, Honesty, Approachability, Reciprocity, Consistency, Openness, Acceptance, LikeabilitySo the next time you are the leader, or someone is asking for someone to step up to be a leader, keep the soft skills in mind.